TRIRIGA Operations - The Leading Operations and Maintenance Software

TRIRIGA Operations automates demand maintenance,
planned maintenance schedules, self service requests,
approvals, dispatching, cost tracking, and reports.

TRIRIGA's Operations and Maintenance suite is a robust Computerized Maintenance Management System (CMMS) that works through unique portals and templates to match our customers' needs exactly. Deployed via web portals specifically designed for maintenance supervisors and technicians in the fields, TRIRIGA Operations and Maintenance automates demand maintenance, planned (or preventive) maintenance schedules, self service requests, approvals, dispatching, cost tracking, and reports.

A Contact Center provides a powerful but simple user interface for Contact Center personnel to manage requests coming from a call or an email. This is integrated with Self-Service Requests. The Contact Center leverages the new Platform multi-tab sections for quick access to the relevant information. "Hot keys" speed up navigation through screens by giving you direct keyboard input. Contact Center features include:

  • Caller Information - Contact Center allows you to quickly identify the caller or contact and get immediate access to all pertinent information about that contact.
  • Report Problem - You can easily identify and record the reported problem, the problem's location and its assets.
  • Create Requests - You can create any type of request from within Contact Center. Types of requests you can make include Asset or Location-based requests, Move/Change requests, Reservations, Request for Information, or other user-defined requests
  • Service Level Agreement - Identify the Service Level Agreement criteria based on the contact, the contact's organization and the problem's location.
  • Action Queues and Notifications - The Action Queues and Notifications functionality gives you the ability to escalate a contact issue and schedule follow-up actions.
  • Duplicate Requests - We have added Duplicate Request trapping to the Contact Center that allows you to "trap" duplicate requests and prevent duplicated efforts and data entry.
  • Knowledge Base - We included a knowledge base that creates Solution Records, based on a problem type, and captures the conversation with the caller for historical purposes and future use.
  • Approval Engine - The Contact Center integrates with the Approval Engine and utilizes Approval Templates.
  • Process Improvement - You can now track call metrics for process improvement and future planning.

Planned Maintenance provides the basis for creating, scheduling, and issuing Job Plans, Preventive Maintenance Schedules, and tasks. Planned Maintenance utilizes the workflow engine to automate the generation of repetitive tasks such as creating and managing the scheduled PM tasks and triggering user-defined processes. In short, work templates define the scope, priority, labor, and materials for a maintenance task, as well as describing step-by-step procedures if desired. Routed through a Service Assignment Matrix, tasks can be scheduled for recurrence on a daily, weekly, monthly, or annual basis, with additional flexibility to have them always occur on, for example, the same day of the week or same date within a month.

TRIRIGA's Employee Self Service (ESS) option renders homepage portals for authorized users to submit requests and queries to the "main" system. Through self-explanatory web pages on the Internet/Intranet, users throughout your organization can quickly initiate, track, and manage any request - from reporting a burnt out light bulb to initiating major projects.